FAQ

Spring 2 Wellness offers flexible payment options to make checkout simple and convenient. We accept major credit cards, Zelle, Cash App, and select cryptocurrency payments. Available payment methods may vary by order.

We are so happy you are here!

As a Pepolution customer you have the ability to earn points for every purchase. You will earn 2 points for every product dollar spent! These are attributed to your account as your order is completed. Please ensure you are logged in to ensure that they calculate correctly.

Additionally – you can earn points for these other activities!

50 points for signing up for an account
100 points for every referral that purchases through you account link (see below)

CONVERSION RATE OF POINTS.
1000 points =
$15 store credit
During checkout, once you have accumulated at least 1000 points, you will have the opportunity to exchange them for store credit.

Shipping

Orders are processed in the order received and are typically shipped within our published processing times. Once your order has been accepted by the shipping carrier, you will receive a tracking number via email.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Spring 2 Wellness is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

Delivery

Once a package has been shipped, delivery is performed by the selected carrier. Estimated delivery dates are provided by the carrier and are not guaranteed.

Delivered but Not Received

If your tracking information indicates that your package has been delivered but you cannot locate it:

Verify that the shipping address on your order is correct.
Check around your delivery location, including porches, garages, side doors, mailrooms, parcel lockers, and with household members.
Check with neighbors and your property manager or leasing office, if applicable.
Allow up to 24 hours after the delivery scan, as some carriers may mark packages as delivered shortly before the package is actually placed at the delivery location.
Contact us within seven (7) calendar days of the delivery date.

Upon notification, Spring 2 Wellness will initiate an investigation with the shipping carrier when appropriate. This investigation may include GPS delivery verification, driver follow-up, and confirmation of the delivery location.

Each claim is reviewed individually based on the information available, including carrier documentation, delivery records, customer account history, and the circumstances of the shipment.

If the investigation indicates that the package was misdelivered or otherwise not successfully delivered to the shipping address provided, Spring 2 wellness will work with the customer to determine an appropriate resolution, which may include a replacement shipment or refund where applicable.

If the carrier confirms successful delivery to the correct address, Spring 2 Wellness reserves the right to determine the appropriate resolution at its sole discretion.

Spring 2 Wellness reserves the right to decline replacement or refund requests in cases involving repeated delivery claims, fraudulent activity, abuse of our policies, or circumstances inconsistent with the available delivery evidence.

Signature Confirmation

Spring 2 Wellness may require signature confirmation for high-value orders, first-time customers, orders meeting internal risk criteria, or at the customer’s request.

Lost Packages in Transit

If a package is lost before delivery is completed, please contact us promptly. We will work with the shipping carrier to investigate and, when appropriate, provide a replacement shipment or refund.

Spring 2 Wellness reserves the right to modify this policy without prior notice.

You can contact us through multiple methods. In addition to the chat feature on the website, you can email us at info@pepolution.com, Text or call us at 866-744-1027, or message us on Facebook.